MediCore Health Reduces No-Shows by 60% Using Smarter Scheduling

Understanding the Problem

MediCore Health runs 22 outpatient clinics, and missed appointments were costing it thousands of clinical hours a year. Reminders went out at a fixed time regardless of the patient or appointment type, cancellations arrived too late to refill slots, and staff spent hours each day phoning patients to confirm or rebook.

The Solution

MediCore connected Accrue to its scheduling system and patient messaging platform. AI agents now identify appointments at high risk of a no-show, send reminders at the times patients are most likely to respond, and offer freed slots to patients on the waiting list automatically. Clinic staff review a daily summary and step in only where a patient needs a personal call.

The Results

Within five months, missed appointments fell by 60% and around 2,400 slots a quarter were refilled from waiting lists. Scheduling staff now spend a third less time on the phone and more time supporting patients in clinic.