FinEdge Bank Cuts Fraud Detection Time by 80% Using AI Automation

Understanding the Problem

FinEdge Bank's fraud team reviewed thousands of transaction alerts every day. Most were false positives, but each still had to be checked by hand across several systems before a decision could be made. Genuine fraud sometimes waited hours in the queue, and customers whose legitimate payments were blocked had to call in to have them released.

The Solution

FinEdge connected Accrue to its transaction monitoring, core banking and case management systems. AI agents now enrich every alert with account history and related activity, score how unusual it is, and close clear false positives against the bank's rules. High-risk cases reach an analyst within minutes, with the evidence and the reasoning laid out, and every decision remains with a person.

The Results

Over six months, the time to detect and act on fraud fell by 80% and false positives dropped by 45%. Analysts now spend their time on the cases that matter, and customers see far fewer legitimate payments blocked.